Frequently Asked Questions
On this FAQ page, you’ll find answers to the most common questions. Didn’t find the answer you’re looking for? Please feel free to contact us anytime — our support team will be happy to help.
Questions About - Facebook
How can I change the category of my Facebook page?
Log in to your Facebook page and go to the Info section. Under the General tab, you can update your page’s category. In some cases, you may need to remove the old category before adding a new one. The changes are applied instantly, and you can update the category as many times as needed.
How do I remove likes from my Facebook page?
Go to your Facebook page and click Settings. In the left-hand menu, select People and Other Pages. Here, you can either search for the person’s name or scroll through the list. Select the user(s), click the gear icon, and choose Remove from Page Likes.
Why shouldn’t I run ad campaigns while ordering likes?
Our delivery process relies on your public “Likes” counter. If you’re running an active campaign that also generates likes, those may be counted together with the likes we deliver. If that doesn’t bother you, you can continue running campaigns. Otherwise, we recommend pausing them until delivery is complete.
Why shouldn’t I invite friends while ordering likes?
When you invite friends at the same time as placing an order, their likes might also be counted as part of the delivery. Since we work with the public likes counter (starting number + ordered likes = end result), any additional likes outside our delivery get included. To ensure accuracy, it’s best to wait until delivery is finished before inviting friends.
Why does my page need to be public?
Facebook allows different privacy settings, including restrictions based on age or country. If your page isn’t fully public, some people may not be able to like it. For the smoothest delivery, your page must be completely public, so likes can be added regardless of age, location, or device.
What are the dimensions of a Facebook cover photo?
The recommended size for a Facebook cover photo is 851 x 315 pixels. Make sure to use high-quality images so they look sharp on all devices.
Questions About - Instagram
How can I remove likes from my Instagram post?
Currently, the only way to remove likes from an Instagram post is to delete the post entirely and re-upload it. Unfortunately, Instagram doesn’t provide a direct option to “unlike” or remove likes on an existing post.
Will I get real followers through ShineUponline’s automated process?
Yes — in 99.9% of cases, you will receive real followers. Our automated process targets people based on the specific interests and demographics you provide, which encourages authentic engagement. While there is always a small chance that automated accounts (bots) may interact, the likelihood is very low since real people are much more likely to respond to these targeted interactions.
How do I switch my Instagram account from private to public?
If you’re using a personal (non-business) account, follow these steps:
Open the Instagram app on your phone or tablet.
Go to your Profile and tap the three horizontal lines (☰) in the top-right corner.
Select Settings & Privacy.
Under the Account Privacy section, toggle off the Private Account option.
When the toggle is grey, your account is public. When it’s blue, your account is set to private. For ShineUponline services to work effectively, your account must be set to public.
Questions About - Ordering & Delivery
How can I place an order?
At the top of our website, you’ll find a menu with different social media platforms. Hover over a platform (desktop) or tap (mobile) to see the available products.
Select the service you want (e.g., likes, followers, views).
Choose the desired package or quantity.
Enter the required details (such as your profile link or post URL).
Click Add to Cart.
Once added, you’ll be redirected to the checkout page. If you’d like to order more products, simply browse again and add them to your cart. All selected services will remain in your shopping cart until you’re ready to complete the purchase.
Are my details safe with ShineUponline?
Yes — absolutely. We value your privacy and fully comply with GDPR regulations. Your information will never be shared, sold, or used for marketing purposes outside of fulfilling your order. All transactions are secure and discreet — nobody will know you’ve used our services.
Will I receive an invoice for my order?
Yes. An invoice is automatically generated once your payment is completed. You’ll receive it by email.
If you don’t see it in your inbox, please check your Spam or Junk folder.
To avoid this in the future, mark ShineUponline as a safe sender.
If you still haven’t received anything, it’s possible that your email address was entered incorrectly during checkout. In that case, please [contact us] and we’ll resend your invoice.
I didn’t receive an order confirmation email — is that normal?
No, every order should trigger an automatic confirmation email. If you didn’t receive one, please:
Check your Spam or Junk folder.
Mark ShineUponline as a safe sender to ensure future emails reach your inbox.
Double-check that you entered the correct email address at checkout.
If the issue persists, contact our support team so we can verify your order details.
What is the average delivery time?
The estimated delivery time for each service is listed on the product page. In most cases (around 80% of orders), delivery begins within 24 hours.
Orders placed outside business hours will be processed the next working day.
You’ll always receive an email notification as soon as delivery starts.
What does “guarantee” mean at ShineUponline?
Our guarantee ensures that you always receive the exact number of likes, followers, or views that you ordered. If for any reason the delivered amount is less than what was purchased, we will refill or adjust the order free of charge.
Questions About - Loyalty & Rewards
How can I join the ShineUponline rewards program?
It’s simple! Just create a free account on our website.
On desktop, click the Login/Register button in the top-right corner.
Fill in your details to set up your account.
As soon as your account is created, you’ll automatically receive welcome points that can be redeemed for discounts right away!
How much are reward points worth?
Our points system is straightforward:
When you checkout, you’ll have the option to use your collected points as a discount on your order.
Where can I see my reward points balance?
To track your points:
Log in to your ShineUponline account.
Go to My Account → Reward Points.
There you’ll find your total points, how you earned them, and how many are available to use for discounts.
Start saving today and enjoy exclusive rewards & extra discounts as a ShineUponline member! 🎉