1. Definitions

• Consumer: An individual not acting for business or professional purposes.

• Entrepreneur: Huge Upward LTD, provider of products and services through this website.

• Agreement: Any distance contract concluded between the entrepreneur and the consumer.

• Cooling-off Period: The time during which the consumer may use the right of withdrawal.

• Right of Withdrawal: The option for the consumer to cancel the agreement within the cooling-off period.

• Durable Medium: Any tool (such as email) that allows consumer or entrepreneur to store information for future reference.

2. Applicability

• These Terms apply to all offers, orders, and agreements made via this website.

• Before purchase, the consumer can review these Terms. They can also be requested at any time by email.

• In case of conflicting conditions, the consumer can rely on the most favorable clause.

3. The Offer

• Product and service descriptions are accurate and detailed. Images are intended to reflect reality but may differ slightly.

• If an offer has a limited validity or specific conditions, this will be clearly stated.

• Errors or obvious mistakes in an offer are not binding.

4. The Offer

• If an offer has a limited validity or special conditions, this will be clearly stated.

• We always describe our products and services as accurately as possible. Any errors or mistakes do not bind us.

• Each offer explains the customer’s rights and obligations when accepting it.

5 . The Agreement

• The agreement is established when the customer accepts the offer and meets the stated requirements.

• If accepted electronically, we will confirm receipt immediately. Until confirmed, the customer may cancel the agreement.

• We use secure systems for data transfer and payment.

• We may check whether the customer can meet payment obligations. If needed, we can refuse or cancel an order with valid reasons.

• Upon delivery, we provide details such as:

  • Our business address for complaints

  • Conditions of withdrawal (if applicable)

  • Warranty and service details

  • Price, including taxes and delivery costs

  • Payment, delivery, and contract terms

  • A withdrawal form (if available)

6. Right of Withdrawal

• Customers may cancel the purchase of a product within 14 days without reason.

• The withdrawal period starts when the product is received. For multiple or recurring deliveries, the period starts after the last delivery.

• For services or digital products, the withdrawal period starts the day after the agreement is made.

• If we fail to provide mandatory withdrawal information, the withdrawal period is extended to 12 months.

7. Customer Obligations During the Withdrawal Period

• Customers must handle the product and packaging carefully.

• Products may only be used to the extent necessary to check their nature and function, as in a physical store.

• Customers are responsible for any reduction in value due to improper handling.

8. Exercising the Right of Withdrawal

• Customers must notify us within 14 days using the withdrawal form or another clear statement.

• The product must be returned within 14 days after this notification, with all accessories and original packaging where possible.

• Customers bear the direct costs of return shipping unless stated otherwise.

• If services start during the withdrawal period at the customer’s request, a proportional fee may apply.

• No costs are charged if withdrawal rights or required information were not properly provided.

• On withdrawal, any related contracts are automatically canceled.

9. Obligations of the Entrepreneur in Case of Withdrawal

• If withdrawal is submitted electronically, the entrepreneur will confirm receipt immediately.

• All payments, including standard delivery costs, will be refunded within 14 days after withdrawal.

• Refunds are processed using the same payment method unless agreed otherwise.

• Extra costs for premium shipping methods chosen by the consumer will not be refunded.

10. Exclusions from the Right of Withdrawal

The entrepreneur may exclude certain products/services from withdrawal if clearly stated before purchase. Examples include:

• Market price–dependent products (financial fluctuations).

• Public auction purchases.

• Services fully performed with prior consent.

• Accommodation, leisure activities, or transport with fixed dates.

• Custom-made or perishable goods.

• Sealed health/hygiene products once unsealed.

• Mixed goods after delivery.

• Digital content delivered electronically, if execution began with consumer’s consent.

11. Pricing

• Prices remain stable during offer validity unless VAT changes apply.

• Products tied to financial market fluctuations may vary; this will be stated clearly.

• No price increases within 3 months unless required by law.

• Prices always include VAT.

12. Compliance & Warranty

• Products/services will meet the agreed description, quality, and legal standards.

• Extra guarantees from supplier, manufacturer, or importer never limit legal rights.

13. Delivery & Execution

• Orders will be handled with care and delivered to the address provided.

• Standard delivery within 30 days unless otherwise agreed.

• Delays or partial delivery will be communicated within 30 days. Consumers may cancel and get a refund if necessary.

• Risk of loss or damage transfers to consumer only after delivery.

14. Duration, Termination & Renewal

• Indefinite contracts: can be canceled anytime with 1-month notice.

• Fixed-term contracts: can be canceled at end of term with 1-month notice.

• Automatic renewal is limited (e.g., magazines up to 3 months).

• Trial subscriptions end automatically unless extended.

• Contracts longer than 1 year can be canceled after 1 year with 1-month notice.

15. Payment

• Payments must be completed within 14 days unless otherwise agreed.

• Prepayments cannot exceed 50% unless explicitly agreed.

• Consumer must report incorrect payment details immediately.

• Late payments may result in legal interest and collection costs (max. 15%).

16. Complaints

We recommend that you first report complaints to us by emailing info@shineuponline.com. If this does not lead to a satisfactory solution, you may contact your local consumer protection authority or an independent dispute resolution body in your country.

17. Disputes

• The laws of the country where the business is registered apply exclusively.

• Complaints must first be submitted directly to the entrepreneur.

• If a complaint is not resolved, consumers may escalate the matter to an independent dispute resolution body or their local consumer protection authority within 12 months.

• The entrepreneur is bound if the consumer chooses an official dispute resolution channel.

18. Guarantee of Compliance

• The entrepreneur ensures compliance with any binding decisions from recognized dispute resolution bodies.

• Consumers are protected up to €10,000 per case.

19. Additional or Deviating Provisions

• Any additional conditions must not disadvantage the consumer and must be clearly documented.

20. Changes to Terms & Conditions

• Changes are only made after consultation with relevant authorities or consumer protection organizations where required.

• Updates are valid once published. During special offers or promotions, the most consumer-friendly rule will apply.